Returns
Our refund policy is 30 Days. Unfortunately, we can’t offer you a refund or exchange after this period.
To be eligible for a return, your product (s) should have one of the following conditions:
- The wrong product was sent by the merchant.
- The product is defective.
- Your item must be unused and in the same condition you received it. It must also be in the original packaging.
- Several types of returned products are exempt from being returned such as broken, Teared and Used cannot be replaced.
- To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
We don’t offer returns (refund or exchange) in the following cases;
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
- The product was damaged in shipping.
- The item was not delivered on the agreed time (We usually complete order within 1-3 working days (holidays and national days are not counted), exceptions may occurs if no more stock available and in case the delay is from shipping company so the customer shall coordinate with them as we don’t have any relation with any delay resulted from custom procedures or late delivery of the shipping company).
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To return your product,
you should mail your product to: Alweena Perfumes, Al soor street, Near Kuwaiti Masjid, Deira, Dubai. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over 25 AED, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please get in touch with us at support@alweenaperfumes.com
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@alweenaperfumes.com and send your item to: Al soor street, Near Kuwaiti Masjid, Deira, Dubai 000000.
Cancellations
In certain circumstances, before your order has been dispatched, we may be able to cancel your order. If you wish to cancel your order, then you’re required to inform Alweena Perfumes through email or telephone about your cancellation within 24 hour from the time of the order being placed.
Please note, we are unable to combine orders, change the items, edit your billing and shipping details or add pieces to an existing order once it has been placed.
Your order will be processed and, subject to being accepted by us, a confirmation email will be sent upon shipping.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at support@alweenaperfumes.com for questions related to refunds and returns.
